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Delivery and Returns – Lilibets of Windsor

Delivery

All parcels will be sent via Royal Mail. There will be two postage options as follows:

Royal Mail 1st Class Signed for – Delivery within approximately 1 – 2 working days (not guaranteed) Cost £5.99

Royal Mail 2nd Class Signed for – Delivery within approximately 2 – 3 working days (not guaranteed) Cost £4.99

Click and collect in-store. Full payment for the goods must have been taken to qualify for this option.

Orders will be dispatched Monday – Saturday (Excluding Bank Holidays)

Orders placed before 12.00 midday will be dispatched the same working day.

Orders placed after 12.00 midday will be dispatched the following working day.

International delivery available – Email orders@lilibetsofwindsor.co.uk quoting products required and postal address, we will then be more than happy to provide a quotation.

Returns

The team here at Lilibet’s of Windsor Limited pride ourselves in delivering our products to you in pristine condition. However, once they have left our store, we have no control over Royal Mail. If your parcel happens to arrive in a damaged condition that has compromised the quality of the products inside, we need to hear from you. Please email us within 24 hours of delivery at orders@lilibetsofwindsor.co.uk quoting your order number and providing images of the damaged products.

Unfortunately, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods provided by Lilibet’s of Windsor Limited are classed as perishable, therefore we are unable to offer refunds or allow for a return of any items ordered unless damaged or faulty.